Job Vacancy for Record Assistance at African Development Bank

Integrity and Anti-Corruption Department reports to the President and, as appropriate, to the Board of Directors. It has the overriding mandate to undertake unhindered investigations into allegations of corruption, fraud and misconduct or suspicions thereof. The primary target of its investigations will be activities, programs and projects financed by the Bank Group. In undertaking its investigations, IACD shall maintain the highest standards of professional proficiency and integrity. IACD will also develop preventive measures to proactively reduce the potential for misconduct, fraud or corruption within Bank Group operations.
Job Objectives:
The Records Assistant is responsible for the management, security and chain-of-custody of evidentiary preservation of evidentiary and non-evidentiary documents received by the integrity and Anti-corruption

Diamond Bank Recruitment For Building Entrepreneurs Today (BET) Programme 2011

Diamond Bank is recruiting candidates for Building Entrepreneurs Today  (BET) Programme 2011. The Building Entrepreneurs Today (BET) Programme is a Diamond Bank initiative in partnership with Enterprise Development Centre, Pan-African University.
Unlock The Entrepreneur in you...
The BET Programme gives you the chance to be one of 50 Nigerians to benefit from an all-expense-paid programme to unlock the entrepreneur in you.

Building Entrepreneurs Today 2 (BET) Programme 2011

Diamond bank is moving another 50 Entrepreneurs to the next level. As part of its corporate social

Stanic IBTC Bank Vacancy for Business Banker (Benin)

POSITION: BUSINESS BANKER (BENIN)
Job ID: 7307
Location:Nigeria
Division:Personal and Business Banking
Position: CategorySales & Marketing
Employment Type:Full Time – Permanent
Shift:No
Regulatory Approval:Yes
Position Description
PURPOSE OF JOB

To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions.
KEY ACCOUNTABILITIES/KRA
• Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
• Selling includes acquiring and opening new business accounts (walk-in customers)
• Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
• Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc.
• Mining existing customer data to identify expansion and/or additional business opportunities.
• Identifying opportunities to migrate top-end customers.
• Providing a central “no-frills” (information/ query handling) service point for a portfolio of small business customers.
• Performing a liaison role between customers and back – office service fulfillment and credit functions.
• Interacting with clients and conducting needs analyses to assist clients to better understand their financial requirements.
• Accurately and efficiently processing customer mandates/ documentation requirements for banking facilities.
• Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
• Advice given to customers should benefit both the customer and Standard Bank. Wrong and unprofitable customer behavior should not be encouraged.
• Explain credit loan facility options and qualifying criteria to customers.
• Support customers in the completion of credit application information requirements e.g. personal balance sheets, cash flow statements, financial statements and management accounts.
• Process scored credit applications within the confidential limit of authority and BRI scores.
• Notify customers regarding the approval of credit loan facilities.
• Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with Financial Advisory and Intermediary Service Act license categories.
• Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU).

How to Apply:
Interested and qualified applicant should follow the link below to apply
Click here to apply


Disclaimer: The owners of this website (http://easynigerianjobs.blogspot.com) are not affiliated in any way with the companies whose vacancies are published here.

Fresh Graduates Jobs- Standard Chartered Bank 2012 International Graduate Programme

Standard Chartered Bank – Programmes by Location
Nigeria International Graduate  Programme Human Resources (Specialist Functions)
Human Resources partners with the business to provide valuable people-related services to drive sustained high performance. Our focus on attracting, engaging and retaining quality people who share our commitment enables us to collectively drive the business and achieve our goals.
Entry Requirements

• An undergraduate degree, a degree in Human Resources is preferred though not essential.
• The legal right to work in the country for which you are applying.

Latest Banking Jobs- Standard Bank of Nigeria Plc Job for CDD / Periodic Review Officer

ob Title: CDD / Periodic Review Officer
Job ID: 299017
Job Function: Technology & Operations
Location: Nigeria – SCB
Full/Part Time: Full-Time
Regular/Temporary: Permanent

Job Description
• To ensure periodic review is carried out on all accounts in line with the DOI.
• To ensure all accounts in the trigger review report is reviewed in line with the DOI
• Ensure adequate CDD and AML measures are deployed in line with the Group and Regulatory

Personal Financial Consultant Vacancy at Standard Chartered Bank Abuja

Job Description

The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. Their focus is on the General Mass Market segment, uncovering customer’s needs and providing them with the right product & service solution from the full range of Consumer Banking products offered. 
In addition to acquiring new to bank customers, the role holder will manage an assigned portfolio of high value customers segment to further deepen existing relationships and grow share of wallet / potential value within the Bank.
It is expected for the role holder to be customer centric and provide excellent customer service to complete

Standard Chartered Bank Jobs in Nigeria for Teller Services Manager

Location: Nigeria
Company: Bank
Job Description

-Observation of queue time and length and length and taking action as needed to capacitise serving counters and/or managing customer traffic.
-Ensure that branch premises are maintained to the specific standard.
-Manage or recommend workflow changes for greater efficiency.
-Resolving investigations and enquiries initiated by customer enquiry to the specified standard .

Current Banking Jobs at Ogun state for Customer Consultant

CUSTOMER CONSULTANT (Ogun-Otta)
Job ID7122
Location Nigeria
Division Personal and Business Banking
Position Category Sales Marketing
Employment Type Full Time – Permanent
Shift No
Regulatory Approval Yes
Position Description
•KEY RESPONSIBILITIES
Provide a readily available, service-focused, knowledgeable and experienced point of contact for new and existing personal market customers. Ensure that the customers’ banking needs are identified and fulfilled efficiently and cost-effectively, while managing the risks associated with new accounts, mandates and specimen signatures. Maintain a high level of integrity and ethical standards.

Financial Services: Head Revenue Collection

An indigenous bank in Nigeria seeks to recruit a suitable candidate to head its Revenue collection business across the bank’s branch network. The role is for Head, Revenue Collection and it is based in Lagos.
The suitable candidate’s key responsibility would be to drive and grow the bank’s revenue collection business.

Responsibilities
* Manage and maintain cordial relationships with all key contacts and designated authorities relevant to the revenue collection business
* Source and win new mandates in target product segments across the public and private sectors
* Motivate and manage the performance of the revenue collection team and ensure achievement of set targets

Stanbic IBTC Bank recruits Manager, Legal Collection (with legal background)

Manager , Legal Collection (with legal background)
Job ID7015
Location Nigeria – Lagos
Division Credit
Position Category Credit
Employment Type Full Time – Permanent
Shift No
Regulatory Approval Yes
Division Proposition
The Risk team at Standard Bank provides the essential foundations for our constantly evolving range of financial products and services. Risk is often the business unit that acts as the vital link in the powerful relationships we enjoy with our clients worldwide, and this division is now seeking an exceptional Manager ,Legal Collection to help us build on our success. Because you will work with colleagues across the business, you need to be an independent thinker, with exceptional analytical and communication skills, as you will

Fresh Graduate Recruitment at Access Bank

Fresh Graduate Recruitment at Access Bank PLC – Submit your CV


Our History

Access Bank Plc. is a remarkable story of the transformation of a small obscure Nigerian Bank into an African financial institution of note; with emerging footprints on the international banking landscape. Access Bank today is one of the top 10 largest banks in Nigeria in terms of asset base.
Access Bank Plc has vacancies in the entry level cadre.

We are looking for young and ambitious people who meet the Bank’s criteria.

Latest Bank Job- Standard Chartered Bank Vacancy for Grp/Cntry Product Management

 Standard Chartered Bank
In 1965, the Standard Bank of South Africa merged with the Bank of West Africa acquiring businesses including a banking operation in Nigeria, which dated back to 1894. The name was then changed to Standard Bank of West Africa. Four years after the merger, Standard Bank Nigeria was incorporated locally to take over the business in Nigeria. In 1971, 13% of the share capital was placed with Nigerian investors. The end of the civil war saw a major economic upturn and as a consequence, the military government sought to increase local control of the retail-banking sector, hence the Bank’s investment in Standard Bank Nigeria (renamed First Bank of Nigeria in 1979) was reduced to 38%. Standard Chartered remained a shareholder

Standard Chartered Bank is Recruiting Teller- Opebi

 Standard Chartered Bank
In 1965, the Standard Bank of South Africa merged with the Bank of West Africa acquiring businesses including a banking operation in Nigeria, which dated back to 1894. The name was then changed to Standard Bank of West Africa. Four years after the merger, Standard Bank Nigeria was incorporated locally to take over the business in Nigeria. In 1971, 13% of the share capital was placed with Nigerian investors. The end of the civil war saw a major economic upturn and as a consequence, the military government sought to increase local control of the retail-banking sector, hence the Bank’s investment in Standard Bank Nigeria (renamed First Bank of Nigeria in 1979) was reduced to 38%. Standard Chartered remained a shareholder

GTB Graduate Executive Trainees Recruitment 2011 - Guaranty Trust Bank Latest Job Vacancies

GTB Graduate Executive Trainees Recruitment 2011 - Guaranty Trust Bank Latest Job Vacancies
Guaranty Trust Bank (GTB) Nigeria is currently recruiting for Graduate Executive Trainees Recruitment 2011.
A career at Guaranty Trust Bank offers you a chance to make a difference in your life and the lives of people in your immediate community. Throughout our history, we have continued to help our staff realize their dreams, whilst creating opportunities for them to fulfill their personal and professional potential.
Graduate Executive Trainees 2011
Organization Name:   Entry-Level Department Description     
A generalist position for entry-level staff  
 
Job Requirements          

Skill   
    * Must Possess Business Writing Skills. 
    * Strong Interpersonal Skills. 
    * Good Communication Skills. 

Standard Chartered Bank Job Vacancy for Country Security Officer

Standard Chartered Bank Job Vacancy for Country Security Officer

Job Description
Implementation of all SCB security, and safety management process, procedures and policies.
Over see all security administrative duties in security deaprtment,
Conduct periodic spot check on all security operatives/equipments in the head Office and branches and submit reports.

Key Roles & Responsibilities

• Monitor and report state of security/safety equipments and follow up on vendors for urgent faulty equipment resolution.
• Maintain contingency plans for bomb threats, robbery, kidnap and other emergencies that are likely to affect our business in Nigeria.
• Create, edit, print ,upload access reports and delete access cards for staff
• Collate and report all security related events that affect banks in Nigeria especially where our bank is located
• Review CCTV footage request for Staff
• Handle security issues in absence of the Security manager and document report
• Process Police weekly lunch allowance and other unit expense for approval
• Maintain an up to date data in soft and hard copies of all security equipments  deployed in branches and report state of health
• Handle minor security breaches within the bank, supervise Police, Guards and ensure that they are present at work at all times/Maintain daily duty roll call list.
• Update of reported incident checklist log
• Update of security incident report that affected other Banks and maintain a  checklist  of lesson learnt.

Qualifications & Skills

• Must be a graduate with B.sc  degree
• Must have a background in the military,Army,Navy , Airforce  with not less that two years  experience in Bank /corporate security.
• Sound knowledge of  IT,power point.excell.Ms Word, and must be capable of applying same to work and also knowledge  of Nigerian  Criminal  justice and working of the Police force.
• Good interpersonal relationship.
• Ability to work with minimal supervision.
• Must be highly computer literate
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
HOW TO APPLY
Click here to apply online (select Nigeria and Click Search then Click on the Appropriate Vacancies for details and how to apply (note that you need to be registered on the portal to apply. Registration is free)

Disclaimer: The owners of this website (http://easynigerianjobs.blogspot.com) are not affiliated in any way with the companies whose vacancies are published here.

Managing Director Job Vacancy Recruitment at a Microfinance Bank (Ilorin, Kwara State 2011)

Managing Director Job Vacancy Recruitment at a Microfinance Bank (Ilorin, Kwara State 2011)
Managing Director Job Vacancy Recruitment at a Microfinance Bank

Convivacite Consultants Nigeria is recruiting to fill the position of Managing Director to work in a Microfinance Bank.
Job Title: Managing Director (Microfinance Bank)
Location: Ilorin, Kwara State
Requirements
The preferred candidate must have managerial experience in a bank and able to develop and execute strategic plan consistent with the leadership vision of the bank.

Other Requirements
    * 10 years experience in a bank
    * Demonstrated leadership skills
    * Knowledge of microfinance banking
    * Organizational skills
    * Passion for microfinance development

Qualification
    * Bachelor’s Degree Accounting, Banking and Finance or related fields
    * MBA will be an advantage

Application Deadline: 22nd March, 2011

Method of Application
Interested and qualified candidates should send a Letter of application with detailed Curriculum Vitae attached as one file in MS Word format and should be sent to: job@convivacite.com
All applications should include functional email addresses and mobile phone numbers, and set the Email Subject as: MD MicrofinanceBank.
Disclaimer: The owners of this website (http://easynigerianjobs.blogspot.com) are not affiliated in any way with the companies whose vacancies are published here.

Banking Jobs In Nigeria: Microfinance Bank Recruitment For Managing Director

Banking Jobs In Nigeria: Microfinance Bank Recruitment For Managing Director
Mission
To be the most reliable business advisory partner of world-class standards We shall continually supersede the expectations of our Customers as we deliver superior business services using the most appropriate technology with the highest level of professionalism
Company Profile
Convivacité is a multidisciplinary network of professionals with experience spanning Business Strategy, Economic Development Strategy, Business Performance Improvement, Enterprise Risk Management, Technology, Human Capital Development, Business Continuity Plan and Advocacy in multicultural environments.
Our clients comprise leading banks in Nigeria, foremost policy and strategy institutions, chambers of commerce, governments, manufacturing and upstream and downstream oil and gas companies.

LOCATION: Ilorin
POSITION: Managing Director

REQUIREMENTS
The preferred candidate must have managerial experience in a bank and able to develop and execute strategic plan consistent with the leadership vision of the bank.

OTHER REQUIREMENTS
Ten years experience in a bank
Demonstrated leadership skills
Knowledge of microfinance banking
Organization skills
Passion for microfinance development

QUALIFICATION
BSC Degree Accounting, Banking and Finance or related fields
MBA will be an advantage

TO APPLY
Letter of application with detailed CV attached as one file in MS Word format should be sent to: job@convivacite.com within 22 March, 2011

All applications should include functional email address and mobile phone numbers.

Email subject/ reference: MD Microfinance Bank.

Only shortlisted candidates will be contacted.
Disclaimer: The owners of this website (http://easynigerianjobs.blogspot.com) are not affiliated in any way with the companies whose vacancies are published here.

Standard Chartered Bank Recruitment For Fraud Risk Manager

Standard Chartered Bank Recruitment For Fraud Risk Manager
Standard Chartered was formed in 1969 through a merger of two banks: The Standard Bank of British South Africa, founded in 1863, and the Chartered Bank of India, Australia and China, founded in 1853.

Both companies were keen to capitalise on the huge expansion of trade and to earn the handsome profits to be made from financing the movement of goods between Europe, Asia and Africa.
The Chartered Bank
    * Founded by James Wilson following the grant of a Royal Charter by Queen Victoria in 1853.
    * Chartered opened its first branches in Mumbai (Bombay), Kolkata and Shanghai in 1858, followed by Hong Kong and Singapore in 1859.
    * Traditional trade was in cotton from Mumbai (Bombay), indigo and tea from Kolkata, rice from Burma, sugar from Java, tobacco from Sumatra, hemp from Manila and silk from Yokohama.
    * Played a major role in the development of trade with the East which followed the opening of the Suez Canal in 1869 and the extension of the telegraph to China in 1871.
    * In 1957 Chartered Bank bought the Eastern Bank together with the Ionian Bank's Cyprus Branches. This established a presence in the Gulf.

Job vacancy for Fraud Risk Manager at Standard Chartered Bank Nigeria

JOB DESCRIPTION
JOB TITLE: FRAUD RISK MANAGER
JOB ID: 269805
JOB FUNCTION: Risk
LOCATION: Nigeria – SCB
FULL/PART TIME: Full-Time
REGULAR/TEMPORARY: Permanent

JOB DESCRIPTION
Introduce and implement full-fledged Fraud risk management model in line with the CB Fraud Risk Management framework for non lending products.
Develop and sustain a system for Fraud identification, monitoring, investigating, reporting in order to minimize fraud losses and ensure timely recovery of fraud related claims Reduce fraud losses by way of :

Timely investigation and resolution of cases?
All possible recovery opportunities to be explored and tracked closely.
Develop effective fraud control policies and procedures in line with the CB Fraud risk Management strategy of Prevention, Detection, Deterrence, Investigation and Recovery.
Identify, Investigate and Resolve Fraud issues relating to Consumer Banking Non Lending portfolio Identify, develop and continuously improve fraud prevention procedures and measures.
Track Fraud losses and costs closely and ensure that they do not exceed the budgets.
Make recommendations on Fraud write-off’s.
Liaise with Industry risk forums, franchisee, regulators and law enforcements as appropriate.
Contribute to the initiatives of the bank including Customer charter and ensure compliance to regulatory, legal and internal policies of the bank.
Promote a health governance structure within the unit.

Analyze and review fraud trends and provide recommendations to business and other stakeholders on control measures to minimize / mitigate such frauds.
Ensure generation of adequate MI is in place and necessary submissions are made on time including regulatory submissions if applicable.
The Fraud Risk Manager/Owner for Lending under CCH and CB Operations Fraud Risk Manager/Owner Non-Lending under CB Operations Head, are all jointly responsible for the effective implementation of FRMS (Fraud Risk Management Standards), as the designated Fraud Risk Owners, and with the Head of Consumer Banking ultimately responsible for effective implementation of the FRMF.

NOTE: Depending on the Country requirement and with the exception of Cluster Hub Countries (Nigeria, Kenya and Botswana, countries seen as Lean Premium markets in Africa (TAZ, UGA, ZAM ZIM, GHA, GAM, could combine the roles of Fraud Risk Manager/Owner for both Lending a Non-lending, with a dual reporting line into both CCH and CB Head of Operations, with the support from Hub countries when required. (SL should be covered by Hub Country)

KEY ROLES & RESPONSIBILITIES
Fraud Risk Owners are responsible for ensuring the effective implementation of the FRMS and the associated policies and processes of the fraud risk function.
Fraud Risk Owners must coordinate the efforts of all functions that contribute to fraud risk management to ensure that:
• FRMS is implemented for the business
• Fraud Risk Management functions are adequately staffed
• Fraud losses are accurately reported as per CB FRMF

Fraud Risk Owners in the countries must work closely with counterparts from other functions, namely:
• Information Security
• Operational Risk
• Product Managers
• Compliance and AML
• Financial Crime Risk
• Credit Risk
• Quality Assurance
• Other relevant areas

Ensure that fraud risks are identified, assessed, mitigated, monitored and reported, including the reporting and tracking of fraud risks through Operational Risk procedures and processes.
Assist and make recommendations on enhancing process controls and systems.
Work with the product teams in the country to strengthen the fraud risk management strategy.
Ensure HoCB is kept informed of all cases.
Advise and support the CORG, BORG and other in-country committees on all aspects of fraud risk management in CB.
Align with business (functional) strategy and optimize the risk-reward within acceptable boundaries and to consistent standards
Set the right tone for the fraud risk management culture within the business
Support the development of appropriate fraud risk training programs for the business
Report all internal crime or dishonesty cases immediately
Adhere to the reporting policy for internal and external financial crime cases.

QUALIFICATIONS & SKILLS
University Degree
Knowledge of the operating procedures and policies of Consumer Banking
Experience of fraud investigation, prevention and management, including interview techniques, research methods, accounting and audit control based procedures, rules of evidence, and disciplinary procedures.
A background in regulatory, legal, law enforcement, audit, or similar work is essential.
Card product and specific investigation knowledge would be a plus.
An appropriate professional qualification is desirable.

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximize their personal potential.

CLICK LINK TO APPLY

Nigerian Banking Job:Stanbic IBTC Vacancy For Consultant Customer Information

Nigerian Banking Job:Stanbic IBTC Vacancy For Consultant Customer Information
Current Job Vacancy at Stanbic IBTC Bank: Consultant Customer Information Idjo,Lagos

JOB ID: 6518
CONSULTANT CUSTOMER INFORMATION (IDJO,LAGOS)
LOCATION: Nigeria – Lagos
DIVISION: Personal and Business Banking
POSITION CATEGORY: Customer Relationship Management
EMPLOYMENT TYPE: Full Time – Permanent
SHIFT: No
REGULATORY APPROVAL:Yes
Position Description

DUTIES:
Customer service
• Create a service-orientated environment in the banking hall.
• Greet customers on arrival and direct to their appropriate point of service.
• Ensure that customers waiting for assistance are attended to promptly.
• Conduct regular capacity management and time-keeping exercises in the following areas: queuing for tellers and enquiries and customer waiting area for customer consultants.
• Ensure that regular demonstrations are held to explain the usage of electronic banking and other remote channels.
• Be alert to any irate or unhappy customers and intervene promptly.
• Ensure that the correct and current merchandising is displayed.
• Destroy or file obsolete merchandising.
• Ensure that the correct message is displayed on the digital electric walkman.
• Ensure that all writing slopes contain adequate stationery and pens.
• Assist customers with cheque deposits when necessary.
• Ensure that “Duty of Care” requirements are adhered to.

Maintenance of professional image
• Ensure that the interlocking doors to the branch and the bullet-proof glass on the teller and enquiry counters are clean/clear of palm prints and fingerprints.
• Ensure that no hand-written signs or notices are attached to the bullet-proof glass.
• Ensure that no irrelevant items or date stamp impressions are attached or impressed to the bullet-proof glass.
• Ensure that adequate rubbish bins are in the banking hall and that they are kept clean and emptied regularly during the day.
• Ensure that the queue stanchion poles are properly aligned and in good repair.
• Ensure that there is adequate lighting in the banking hall and any globes or fittings not working or damaged are replaced.
• Advise the Head, Service Support of any damaged, broken or malfunctioning equipment e.g. interlocking doors and air-conditioning.

Reactive Selling
• Identify cross-selling and migration opportunities and sell products/services actively.
• Participate in tactical sales/ marketing activities as required.

CLICK LINK TO APPLY

Nigerian Banking Job:Stanbic IBTC Vacancy For Consultant Customer Information

Nigerian Banking Job:Stanbic IBTC Vacancy For Consultant Customer Information
Current Job Vacancy at Stanbic IBTC Bank: Consultant Customer Information Idjo,Lagos

JOB ID: 6518
CONSULTANT CUSTOMER INFORMATION (IDJO,LAGOS)
LOCATION: Nigeria – Lagos
DIVISION: Personal and Business Banking
POSITION CATEGORY: Customer Relationship Management
EMPLOYMENT TYPE: Full Time – Permanent
SHIFT: No
REGULATORY APPROVAL:Yes
Position Description

DUTIES:
Customer service
• Create a service-orientated environment in the banking hall.
• Greet customers on arrival and direct to their appropriate point of service.
• Ensure that customers waiting for assistance are attended to promptly.
• Conduct regular capacity management and time-keeping exercises in the following areas: queuing for tellers and enquiries and customer waiting area for customer consultants.
• Ensure that regular demonstrations are held to explain the usage of electronic banking and other remote channels.
• Be alert to any irate or unhappy customers and intervene promptly.
• Ensure that the correct and current merchandising is displayed.
• Destroy or file obsolete merchandising.
• Ensure that the correct message is displayed on the digital electric walkman.
• Ensure that all writing slopes contain adequate stationery and pens.
• Assist customers with cheque deposits when necessary.
• Ensure that “Duty of Care” requirements are adhered to.

Maintenance of professional image
• Ensure that the interlocking doors to the branch and the bullet-proof glass on the teller and enquiry counters are clean/clear of palm prints and fingerprints.
• Ensure that no hand-written signs or notices are attached to the bullet-proof glass.
• Ensure that no irrelevant items or date stamp impressions are attached or impressed to the bullet-proof glass.
• Ensure that adequate rubbish bins are in the banking hall and that they are kept clean and emptied regularly during the day.
• Ensure that the queue stanchion poles are properly aligned and in good repair.
• Ensure that there is adequate lighting in the banking hall and any globes or fittings not working or damaged are replaced.
• Advise the Head, Service Support of any damaged, broken or malfunctioning equipment e.g. interlocking doors and air-conditioning.

Reactive Selling
• Identify cross-selling and migration opportunities and sell products/services actively.
• Participate in tactical sales/ marketing activities as required.

CLICK LINK TO APPLY