Latest Airline Job- Kenya Airways is recruiting Sales, Ticketing Supervisor and Agent

 Welcome aboard Kenya Airways
Kenya Airways, The pride of Africa is looking for ambitious high fliers with
exceptional qualities to fill the under listed positions.
Job Title: Sales and Ticketing Supervisor
Role Purpose Statement:
To lead and motivate a sales/ ticketing team that will provide excellent services to the customers so as to generate sales and revenue.
Key Accountability/Responsibilities
To lead, guide and support sales and ticketing team to ensure quality service to clients
To validate and reconcile daily sales returns to account for both cash collected and documents
Handle and effect ticket endorsements to enhance customer relations and satisfaction
To Handle customer complaints (denied boarding, baggage etc) to ensure customer satisfaction and retention
To prepare and administer the shift/ leave roster for optimal utilization of staff and resources
To uphold safety and security standards for the office to safeguard company resources.
Competences
Team player
Good communication skills
Excellent KQ product knowledge
Ability to lead/guide and make decision
High level integrity/ accountability
Pleasant personality/ approachable
Confident and well groomed
Customer focused
Knowledge, Skills Experience:
University graduate
IATA/ UFTAA Diploma/ Intermediate and advance airline fares and ticketing course
3 years airline experience in sales and ticketing

Job Title:  Sales Ticketing Agent
Role Purpose Statement
To provide excellent services to customers in terms of ticketing reservations and KQ product to generate sales and ensure customer satisfaction and loyalty.
Key Accountability/Responsibilities
To do reservations ticketing for all KQ clients to generate sales
Fare quotes to all KQ clients to provide the best applicable fares and generate sales
To recruit and handle existing and prospective frequent fliers to win and retain loyalty
Printing and reconciling of sales returns to accounts for daily sales
To promote all KQ products to create awareness and generate sales
To promote direct telephone sales so as to reduce distribution costs and generate sales
Competences
Team player
Customer focused
Good communication skills
Knowledge, Skills Experience
University graduate
IATA/ UFTAA Diploma/ basic airline
Method of Application:
Interested candidates are required to submit applications and CV to:
The Country Manager
Kenya Airways
P.O. Box 50147
Ikoyi – Lagos
Closing Date: 31st March, 2011.

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