OUR MODUS OPERANDI
COMPLAINT RESOLUTION
» All members have access to the Emergency lines manned by THT medical personnel.
» THT medical personnel are empowered to resolve medical issues with providers.
» Enrollment Officers deal with eligibility issues.
» The Medical Managers report all complaints to Medical Directors daily.
» Promptness of necessary care is the watchword of THT.
RISK MANAGEMENT
» All beneficiaries are registered.
» Photo-ID & Numbers issued to each beneficiary.
» Each Beneficiary chooses a provider on network
» All Primary Care to be Accessed at chosen Provider» Access to Network Providers only except in Medical Emergency.
» Providers capitated for primary & secondary care only.
» Specialist consultations and procedures paid by HMO following due notification in case of emergency or due authorization for non-urgent care.
» Providers educated on Evidence Based Medical Guidelines through mandatory Continuing Medical Education.
» Utilization review of provider services by THT Medical Department.
» Medical Exclusions on pre-paid premium clearly listed
Total Health Trust Limited (THT) was founded in 1997 and commenced operations in the year to June 1998. It is a leading health maintenance organisation (HMO) in the emerging managed care sector of the Federal Republic of Nigeria. With about 200,000 members or subscribers (or about 8% of the estimated population of the organised private sector with medical insurance coverage) at December, 2008, it is one of the largest HMO in the Country....
Vacancies: Call Centre Agents, Claims Processing Executives, Client Service Executives
Requires the services of top flight professionals/individuals in the positions below:
1.) Call Centre Agents
Requirement:
Must be a registered nurse/midwife with at least 3 years post registration experience
Computer literate
Better than good communication skills
Quick but calm with excellent telephone manners
2.) Claims Processing Executives
Requirement:
Must be a registered nurse/midwife with at least 3 years post registration experience
Computer literate
Experienced in medical bills vetting and adjudication
Possess excellent interpersonal relationship/communication skills
3.) Client Service Executives
Requirement:
A university graduate and/ or diploma in marketing with at least 3 years post NYSC
Computer literate
Must have acquired marketing experience
Better than good communication skills
Excellent interpersonal relationship
Impressive, reassuring and persuasive personality
Application deadline: 8th February, 2011
Method of Application
If you possess all of the qualities and are prepared to work in the most progressive team and result oriented health insurance in the country forward your application to the undersigned by email:
Head, Human Resources
Total Health Trust Limited
info@totalhealthtrust.com
0803 402 1430, 01 774 7150
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